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Office 365 FAQs

What’s the difference between Microsoft Office on my computer and Office 365?
Microsoft Office comprises of Word, Excel, PowerPoint, Outlook and other programs that are installed on your computer.

Office 365 is a set of complimentary cloud services to Microsoft Office which include:

  • Exchange Online – This allows you send and receive email to your own domain name. Use Microsoft Outlook to compose emails and to read incoming mail.
  • SharePoint – A web based tool designed to help you manage your company’s information including documents, tasks and group calendars.
  • Skype for Business – A business version of Skype. Work with other members of your organisation using Instant Messaging, Voice & Video conferencing as well as screen sharing and host record-able online meetings with your clients.

What's the difference between Office 2013 and Office 365 Business?

Office Home & Student 2013, Office Home & Business 2013 and Office Professional 2013 are one-time purchases. Office 365 Business is a subscription. Office 365 Business provides a number of benefits not included in the one-time purchase editions of Office;

  • Install Office Applications on up to 5 devices including PCs, Macs, tablets and phones
  • OneDrive for Business with 1TB of storage
  • Always the latest version, never pay for an upgrade again
  • Office Online – Create and edit Word, Excel, PowerPoint, and OneNote files via a web browser

Can I mix and match Office 365 plans?
Yes, you can mix and match Office 365 plans. In some cases there are limitations where the business has over 300 users. If you’re unsure, talk to us.
Does Office 365 work on Macs?
Yes, Office 365 works on both PC & Mac. Mac computers require Office 2011 for Mac to work best.
What happens to my data if I cancel my subscription?
Your data always belongs to you. If you decide to cancel your subscription you can easily download your data.
How do I pay? Is it a monthly cost or annual?
Office 365 is available as a monthly and annual subscription. Subscriptions are purchased directly through Microsoft using a credit card.
Does OneDrive for Business replace my network folders?
For some businesses this is possible. We recommend talking to us first.
If my business moves to Office 365, can I get rid of my server?
In some cases it is possible, but more often than not a server is still required.
I've already purchased the latest version of Office. Will Office 365 still work?
Office 365 works best with the latest version of Office, Office 2010 and Office 2011 for Mac. Office 365 will work with slightly limited functionality in Office 2007. Office 365 will not work with any version of Office prior to 2007.
Do I still need anti-spam with Office 365?
No, Office 365 includes Anti-Spam and Anti-Malware protection at no extra cost. If you are currently using a 3rd party anti-spam service you can cancel it when you subscribe to Office 365.
Couldn't find an answer to your question?
Speak to one of our friendly Office 365 experts on 1300 991 992 or email [email protected]