With many businesses adopting a highly digital, remote workplace in 2020, Microsoft Teams has become more important than ever in making this transition possible. Teams allows its users to seamlessly connect with each other by chatting, sharing files, and organising meetings.
However, it can be difficult to discern when it’s appropriate to use a group chat versus a Team channel. They both offer many of the same features mentioned above, so, when exactly is the right time to use one over the other? To solve this dilemma and help your Teams usage going forward, we’re going to investigate the ins and outs of both chat and channel to find which one is best and when!